Question 190 of 300Politics in a Democracy

You have bought a television in Germany. You unpack the television at home, but it does not work. The television is broken. What can you do?

Pick an answer

write a complaint
complain about the television
Replace the set without being asked
extend the guarantee

Correct!

Not quite. The correct answer is marked in green.

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Correct answer to question 290: complain about the television

Explanation

A defective new product carries the statutory two-year warranty (§§434, 437 BGB): the buyer can complain and demand repair, replacement or a refund. A manufacturer's guarantee may apply on top.

The question in German, as it appears in the test

Sie haben in Deutschland einen Fernseher gekauft. Zu Hause packen Sie den Fernseher aus, doch er funktioniert nicht. Der Fernseher ist kaputt. Was können Sie machen?

eine Anzeige schreiben
den Fernseher reklamieren
das Gerät ungefragt austauschen
die Garantie verlängern

Last updated: November 2026

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You have bought a television in Germany. You unpack the television at home, but it does not work. The television is broken. What can you do?

Explanation

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