Question 177 of 300Politics in a Democracy

What should you do if you are treated badly by your contact person in a German authority?

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There is nothing I can do.
I have to put up with this treatment.
I threaten the person.
I can complain to the head of the authority.

Correct!

Not quite. The correct answer is marked in green.

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Correct answer to question 276: I can complain to the head of the authority.

Explanation

Public authorities are bound by an internal chain of command: anyone who feels mistreated can file a service complaint with the head of the authority. The complaint is informal, free of charge and reviewed internally.

The question in German, as it appears in the test

Was sollten Sie tun, wenn Sie von Ihrem Ansprechpartner / Ihrer Ansprechpartnerin in einer deutschen Behörde schlecht behandelt werden?

Ich kann nichts tun.
Ich muss mir diese Behandlung gefallen lassen.
Ich drohe der Person.
Ich kann mich beim Behördenleiter / bei der Behördenleiterin beschweren.

Last updated: November 2026

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What should you do if you are treated badly by your contact person in a German authority?

Explanation

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